Help for every walk.

An iPhone running iOS 17 or later. That’s it. No collar, no dongle, no extra hardware.

The first time you tap Start walk, iOS will ask for location permission. Choose Allow While Using App. PupMiles does not need “Always Allow” and never asks for it.

Open PupMiles → tap Pups → Add a pup. Name is the only required field. Breed, age, and a photo are optional and help a little with personalization.

On the free plan you can add one pup. Pack Mode (Premium) lets you add more.

Yes, if you’re signed into iCloud on each device with the same Apple ID. PupMiles uses Apple’s private CloudKit container, so the sync is between your own devices — your data is not stored on our servers.

PupMiles uses the same iPhone GPS chip that powers Apple Maps. In open areas, expect accuracy within a few meters. In dense urban canyons or under heavy tree cover, GPS drifts a little — this is a hardware limit, not a bug. If a walk looks visibly off, tap the walk in history and choose Report walk so we can take a look.

Yes. Open History and tap Add walk. Enter a rough duration and distance, and assign it to the right pup. Manual walks count toward your streak but are marked as manually entered.

Almost always one of three things: (1) location permission was downgraded in iOS settings, (2) Low Power Mode was enabled partway through the walk, or (3) the app was force-closed. Check Settings → Privacy & Security → Location Services → PupMiles and set it to While Using the App. Turning Low Power Mode off during walks is usually enough to fix the rest.

PupMiles only uses location while a walk is actively being recorded, and releases it the moment you end the walk. A typical 30-minute walk uses a few percent of battery. We don’t run background location monitoring outside of active walks.

Pack Mode is part of PupMiles Premium. After upgrading, tap Pups → Add a pup as many times as you need. Each pup gets their own streak, history, and routine. Pack Mode turns itself on automatically when you have more than one pup in the household.

On the Start walk screen, tap the pups who are joining this walk. PupMiles will split the walk stats to each of their weeks, count it toward each streak, and show the shared walk in everyone’s history.

PupMiles is currently a single-Apple-ID experience. Shared walks across two iCloud accounts is on our roadmap for a future release. In the meantime, many households solve this by running PupMiles on the Apple ID used for Family Sharing.

$4.99 per month or $29.99 per year. The annual plan works out to about $2.50 a month. Prices can vary slightly by region due to App Store pricing tiers; the exact price in your currency is shown in the app before you confirm the purchase.

Open iOS Settings → Apple ID → Subscriptions → PupMiles and tap Cancel Subscription. You’ll keep Premium access until the end of your current period. Your walk history stays on your device whether you’re Premium or Free.

Open PupMiles → Settings → Restore Purchases. This re-syncs your subscription status from Apple. If Premium still doesn’t appear, email us with your Apple receipt number and we’ll sort it out.

Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com. If you’d like us to weigh in on your request, email us and tell us what happened — we’ll do what we can.

On your iPhone, and in your personal iCloud account (via Apple’s CloudKit private database). PupMiles data is not stored on our servers. We can’t see your walks, routes, or pup profiles. For the full detail, see our Privacy Policy.

No. We do not sell, share, or transmit your walk or location data to advertisers, data brokers, or third parties. We do not run ads inside PupMiles.

Yes. Settings → Data & Privacy → Export Walks produces a CSV of all your walks across all your pups. If you want a specific date range or a different format, email us.

Force-close PupMiles (swipe up from the bottom of your phone, then swipe the PupMiles card away) and reopen it. Your in-progress walk is saved and will resume. If it keeps happening, email us with the iPhone model and iOS version you’re on, and we’ll dig in quickly.

PupMiles streaks are weekly — miss a day and you keep the streak. They reset only if a whole week ends below your weekly walk target. If your streak reset unexpectedly, email us with the pup name and a rough date; we can take a look together.

Check that iCloud Drive is enabled in iOS Settings → [your name] → iCloud → iCloud Drive, and that PupMiles is switched on in the app list. Both devices must be signed into the same Apple ID. If it still doesn’t sync after 15 minutes on Wi-Fi, email us.

Open PupMiles → Settings → Data & Privacy → Delete All Data. This removes every pup, walk, route, and routine from your device and from your iCloud container. This cannot be undone.

First, run Delete All Data inside the app. Then delete the app from your home screen. Finally, in iOS Settings → [your name] → iCloud → Manage Account Storage, you can remove any remaining PupMiles container.

If you’d like a written confirmation that we hold no personal data about you outside of your own iCloud container, email bustedpixelmedia@gmail.com with the subject “Data request”. We’ll respond directly.